Easy Way to Create Formulas
Currently, creating an item using a formula requires writing a long function, this is difficult for most people including customers and staff members and very hard to train for.
I suggest creating a formula builder that allow to create items easily
for example: in MS Excel, you can write the formula or function you want to use, however, for non-Excel expert, you can use their function builder (see the picture)
1- Reduce support load by making it more user friendly
2- Reduce creating new items requests