How to Upload Phone Database to Support

How to Upload Phone Database to Support

This article will walk you through the process of uploading a phone database to support, finding the Device ID, and finding the app version. Uploading the databse to support can be helpful in certain instances but is not always necessary. 

Select the 3 lines in the upper left corner (hamburger menu icon).
 

Select Help.


Upload Phone Database or Sync History to Support

To upload a phone database to support tap on the text "Technical Details". Once selected you will see some additional information.
 

Tap the text "Upload database for technical support" and "Send sync history for technical support".
**You must remain on this page until both uploads are complete**
        

Device ID

BoviSync Support will often ask for the Device ID. This can be found here:


App Version:

    • Related Articles

    • How do Tickets, Articles, and Community work?

      Articles Knowledge base articles are created by the BoviSync Support Team.  They are to provide you with explanations of how BoviSync works, and many of the answers to common questions.  The articles are created as the BoviSync Support Team sees a ...

    • BoviSync Support via TeamViewer

      BoviSync support utilizes TeamViewer to help better support its customers. TeamViewer allows BoviSync support staff to temporarily gain access to your computer to personally guide you through your questions/answers. Click the "Download TeamViewer" ...

    • How to Download Quick Support App for Android Mobile

      TeamViwer Quick Support App allows BoviSync technicians to remotely control your mobile device, see exactly what you see on the device, and share text/data directly to and from the device. 1.- First go to the Play Store 2.- Search for the Quick ...

    • Import implant information from CSV file

      This import is only for advanced users for bulk updating implant event. If you have errors you will need to import a new file to update or manually fix the events you updated. If you have a lot of events to update, please try with a small portion ...

    • TeamViewer Quick Support App

      TeamViwer Quick Support App allows BoviSync technicians to remotely control your mobile device, see exactly what you see on the device, and share text/data directly to and from the device. System Requirements: Android version 4.0 and later Written ...