1. Copy and Paste the Person(Name) and Username(Email) from the Farm Access tab in Farm Setup to a Notepad 

2. Remove the User from the Farm (Double Click the Access Level and select Remove/None ; Strike Enter on keyboard)

3. Double Click the 'Technician' Name you want to merge and paste the name from your notepad from step 1

4. Strike 'Enter' on keyboard to save the name

5. Go to the BoviSync Home Page

6. Go back to Setup > Farm Setup > Farm Access

7. Re-add the user you deleted from step 2. (Click 'Add Permission' and paste the email from step 1)

8. The User and Technician are now merged into 1 record