Knowledge base articles are created by the BoviSync Support Team. They are to provide you with explanations of how BoviSync works, and many of the answers to common questions. The articles are created as the BoviSync Support Team sees a need for them. They will offer written instructions, often with pictures and videos.
Tickets
Tickets are requests that are more specific to your farm's setup or a particular problem you are having. If your vaccination list doesn't make sense to you, you can try searching articles and the community for how protocols are set up, how the chores are populated in the app, etc. And when you still don't know ask why the BoviShield is showing up for these animals and not these other ones, for example.
When the BoviSync Support Team responds to tickets, they will often be closed if they are waiting on a response from you. The system is set up so tickets are open when someone is supposed to be actively working on them. When you reply or give a bad customer rating, the ticket will be re-opened for further action by the BoviSync Support Team.
We strongly encourage you to use tickets to communicate problems. While we do our best with text messages, they are all too commonly accidentally lost, forgotten, or not received. If you create a ticket, anyone on the BoviSync Support Team can provide a quick response. Additionally, your account manager generally gets a notification on their phone when you create a ticket. Feel free to create a ticket and then text that you created a ticket that needs urgent attention as well.
Tickets that are well written and have broader use, that would be valuable to other producers, we may answer and convert into a Community post. This allows others to see well-written questions and answers to questions that are widely used.
To continue improving and refining our tools available to customers like yourself we are proud to introduce our new Customer Voice platform. As of 11/01/2023 Canny has been deprecated. Rest assured all prior unimplemented Canny posts have been ...
Adding and Updating Other Event type: This guide will walk through the process to add or update Other Events on your farm. The Other Events allow for the recording of custom items on dairies by utilizing the detail field and notes item in the event ...
This article will walk you through the process of uploading a phone database to support, finding the Device ID, and finding the app version. Uploading the databse to support can be helpful in certain instances but is not always necessary. Navigating ...
Bovi-Insights Report Training Scott Munes Account Manager This training covers accessing reports in BoviSync. Access reports, find global reports, modify reports, and ways to share information covered. Anyone that depends on getting information from ...
In BoviSync the order of precedence for repro status is: Fresh, Open, DNB, Bred, Preg, Dry, Sold In some other herd management software the precedence for repro status is: Fresh, Open, Bred, Preg Dry, DNB, Sold In many other herd management software ...